Our team asks for 1-3 business days to fulfill packages. Once your package has been fulfilled, an email will be sent confirming the tracking number.

We do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.

At the present time, we only ship within the United States.

We are sorry to hear that! In cases where a package is marked as delivered but hasn't arrived, we recommend a few steps. Sometimes, packages are prematurely marked as delivered, so it's best to wait 24 hours after the delivery notification before concluding there's a problem. Here's what you can do:

1. Reach out to your local postal service and try to talk directly with the postal worker who handles your route. They often remember details about package deliveries.
2. Ensure that your mailbox or delivery area is safe. Consider leaving a note requesting that packages not be left unattended.

If you've followed these steps and still have an issue, please proceed to the USPS website to file a claim. Then, share the claim number with our team. We must inform you that we're not liable for orders that are lost after being marked as “Delivered.” To avoid such situations, please provide a delivery address where someone is available during the day, especially if your mail area isn't secure.

We do not dispatch orders on weekends or deliver on weekends and holidays. For expedited orders to be shipped the same day, they must be placed before 12:30pm EST. Orders placed after this time will be shipped on the next business day.